contacts and faq
Please note Le Pot de Moutarde needs 2 days' notice for any order.
Located in Camberwell/Hawthorn East
It may be possible to accommodate shorter notice for some orders... contact me to check!
PICK-UP or DELIVERY (east and south east suburbs)
0424 583 232 -
STORAGE OF FOOD
Most of the food must be stored in a refrigerator between 0-5 degrees Celcius. Food has use by date wich must be observed.
Once food have been picked up or delivery, it is the responsibility for the customer to store and treat the items with care. We will not be held responsible for damaged food purchased from us.
Please contact us immediately if you have any other questions concerning food safety.
We prefer at least 3 days' notice for orders. You can order by phone 0424583232 or via contact form. We will reply within 48 hours. For urgent orders, please do not hesitate to call us. We will try our best to accommodate your order if possible
Please note that orders must be made for at least 4 people.
Please be sure to provide the following details: your contact number, name, address, number of guests, desired number of courses (appetizers, starters, entrées, mains, and desserts), date of event, and desired pick-up/delivery date.
For any special requests, we will be in touch with a quote ASAP.
CANCELLATIONS AND REFUND POLICY
All requests to cancel or change the order need to be made in writing. For cancellation, the 50% deposit may be refunded if you let us know in writing within 3 hours of booking. Otherwise, refunds will be at the discretion of Le Pot de Moutarde.
DELIVERY AND PICK UPS
We mainly service Camberwell/Hawthorn East. Our food can be collected from our kitchen in Hawthorn East. Free delivery in 20km radius Hawthorn East for order over 70AUD, and 40AUD for 5km radius Hawthorn East. Please contact us for delivery fees for other area.
Although every possible care will be taken with the delivery and set up, once delivered or picked up, the food becomes the responsibility of the customer and we cannot be held responsible for any damage to food once it is in the care of the customer.
In the case of pick ups, it is your responsibilty to ensure that you arrive with the right kind of vehicle with enough space for food. We recommend a flat area, and no objects around the food for transportation. We do not recommend transporting the food on passenger seats. In hot weather conditions, please keep your airconditioner on in the vehicle.
Le Pot de Moutarde will not be held responsible for any nuts, eggs, lactose, gluten or any allergies. All our products likely contain traces of nuts, eggs, lactose or gluten, as they are the main ingredients we use for cooking in our kitchen. It is the responsibility of customers to inform their guests that traces of nuts, eggs, lactose and gluten COULD be present in our food. If your guests have any allergies, you may purchase a separate menu for them from a speciality store and ask them to pack each item separately to avoid food contamination. Please seek advice from your guests about which store is right for them.